Refund & Cancellation Policy
Last Updated: September 2, 2026 • Effective Date: September 2, 2026
Merchant & Payment Processing Disclosures
Passphotomaker.com is owned and operated by Bharathrise Overseas Educational Services LLP (Hyderabad, Telangana, India). Domestic Indian payments are securely processed via Cashfree Payments India Pvt. Ltd. (UPI, Cards, Net Banking) and international transactions via authorized Merchant of Record Paddle.
1. 100% Satisfaction Guarantee & 7-Day Refund Policy
We want you to be completely satisfied with your passport and visa photos. If you experience technical defects in your downloaded digital photo, unresolvable alignment issues, or if your photo is rejected by any official government passport agency/embassy due to formatting, you are eligible for a full 100% refund within 7 days of your purchase.
2. Cancellation Policy for Instant Digital Deliverables
Because Passphotomaker.com provides instantaneous automated digital generation and instant unwatermarked high-resolution downloads upon payment completion:
- Prior to Download/Generation: If an order is charged due to accidental duplicate clicks or network lag, cancellation and refund requests are processed immediately upon verification.
- Post-Delivery Support & Free Adjustments: If you need adjustments (e.g. background shade, eye height, centering, or different country dimension specifications), our engineering support will reprocess your photograph free of charge.
3. How to Request a Refund or Cancellation
To request a cancellation or refund, simply reach out to our customer care team with your order reference number, email address, or transaction ID:
4. Refund Processing & Settlement Timelines
Once your refund request is verified and approved:
- Domestic Indian Payments (UPI / Net Banking / Cards via Cashfree): Refunds are initiated immediately via the Cashfree PG Refund API and credited back to your original UPI account or bank account within 3 to 5 business days (per RBI/banking cycles).
- International Payments (Cards / PayPal / Apple Pay via Paddle): Funds are credited back to your original payment method within 3 to 5 business days.
5. Fraud Prevention & Fair Use Policy
To protect the platform against abusive chargebacks and automated fraud, refund requests with repetitive patterns or verified misuse are subject to internal security audit before approval.