Refund & Cancellation Policy
Last Updated: August 28, 2026 • Effective Date: August 28, 2026
Legal Business Entity
Passphotomaker.com is owned, operated, and billed by Bharathrise Overseas Educational Services LLP, registered in Telangana, India.
1. Technical Failure & 100% Refund Guarantee
We strive for complete satisfaction and biometric precision. In the event of documented technical generation failures—including system processing errors, corrupted file outputs, or network delivery failures that prevent file access—Bharathrise Overseas Educational Services LLP provides a **100% Full Refund** or free credit re-issuance.
2. Case-by-Case Evaluation for Digital Downloads
Because Passphotomaker.com processes instant digital goods (downloadable high-resolution digital photos and 4x6 print sheets), standard physical returns do not apply. Refunds are evaluated on a case-by-case basis according to the following guidelines:
- Eligible Scenarios: System output errors, duplicate transaction charges, or inability to download the generated file due to server outage.
- Ineligible Scenarios: Change of mind after successful file compilation and download, or submitting a source photo that violates basic instructions (e.g. wearing prohibited sunglasses, extreme tilt, or heavy blur).
3. How to Request a Refund
To initiate a refund request, please email our support team within 14 days of your transaction date:
Refund Request Procedure:
- Email [email protected] with the subject line "Refund Request - Order ID / Email".
- Include your order receipt or transaction reference number.
- Provide a brief description of the technical issue.
Our billing support team reviews refund requests within **24 to 48 business hours**. Approved refunds are automatically credited back to your original payment method within **5 to 7 business days**.
4. Order Cancellation Policy
Because image processing occurs instantaneously upon photo upload and crop confirmation, orders cannot be cancelled once file generation is initiated. If you made an accidental duplicate purchase, please contact support immediately for an expedited refund.